Shipping policy
Last updated: September 30, 2026
Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience.
1. Order Processing
Orders are normally processed within 1–2 business days after payment is successfully received.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
2. Delivery Times
Delivery times may vary depending on the destination, product availability, shipping carrier, customs clearance, and other circumstances.
Saudi Arabia: Approximately 7–14 business days
International orders: Approximately 7–20 business days
These are estimated delivery times and are not guaranteed. Some orders may take longer due to customs, carrier delays, holidays, weather, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery address, product, shipping method, and applicable shipping conditions.
From time to time, we may offer free shipping or promotional shipping rates.
4. Order Tracking
When tracking information is available, it will be provided to you by email or through your order details.
Please allow some time for the tracking information to become active after the package has been shipped.
5. Customs, Duties and Taxes
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
6. Delivery Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Customs clearance
Shipping carrier delays
Incorrect or incomplete delivery information
Severe weather
Public holidays
Natural disasters
Transportation disruptions
Other unforeseen circumstances
If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet been shipped and you notice an incorrect address, please contact us as soon as possible.
If an order has already been shipped, we may not be able to change the delivery address.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.
If your package appears to be lost or has not been delivered within the expected delivery period, please contact our customer support team so we can investigate the shipment with the carrier.
9. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team through the contact information provided on our website.
We are happy to assist you with your order and delivery.